Privacy Notice
Last updated: 8 October 2026
This Privacy Notice explains how Beechwood Nurseries Limited, trading through the 3 Fat Pigs website, collects, uses, stores and protects personal information.
We respect your privacy and are committed to handling your personal information responsibly and in accordance with applicable data protection law.
Please read this Privacy Notice carefully so that you understand how we use your information.
1. Who we are
The website 3fatpigs.co.uk is operated by:
Beechwood Nurseries Limited
32 Greyabbey Road
Ballywalter
Co. Down
Northern Ireland
BT22 2NY
Company number: NI618314
VAT number: 867 316 694
In this Privacy Notice, “we”, “us”, “our” and “3 Fat Pigs” mean Beechwood Nurseries Limited.
For the purposes of applicable data protection legislation, Beechwood Nurseries Limited is the data controller for the personal information we collect and use in connection with our website, customers and business activities.
You can contact us about privacy or data protection matters using:
Email: sales@3fatpigs.com
Telephone: 028 4275 8315
2. What personal information do we collect?
Depending on how you interact with us, we may collect and use some or all of the following information:
Information you provide when placing an order
- your name;
- billing and delivery address;
- email address;
- telephone number;
- order details;
- delivery instructions;
- payment and transaction information;
- correspondence relating to your order; and
- information you provide when contacting us about an order.
We do not normally need to see or store your full payment card details ourselves. Payment information may be processed by the payment service provider used during checkout.
Information you provide when contacting us
If you contact us by email, telephone, contact form or another method, we may keep:
- your name;
- contact details;
- the contents of your enquiry;
- order information where relevant; and
- any other information you choose to provide.
Information relating to website use
When you visit our website, technical information may be collected automatically, depending on the website functionality and cookies or similar technologies in use.
This may include information such as:
- IP address;
- browser type and version;
- device type;
- operating system;
- pages visited;
- dates and times of visits;
- referring website;
- general information about how the website is used; and
- information stored or accessed through cookies and similar technologies.
The precise information collected depends on the technologies and services operating on the website at the time you visit.
3. How do we use your personal information?
We use personal information for the following purposes.
Processing and fulfilling orders
We use your information to:
- process and administer your order;
- take or facilitate payment;
- prepare and dispatch products;
- arrange delivery;
- communicate with you about your order;
- deal with delivery problems;
- process returns, refunds and complaints; and
- provide customer service.
The main lawful basis for this processing is that it is necessary for the performance of a contract with you.
Where you are considering purchasing from us but have not yet placed an order, we may also process information where this is necessary to take steps at your request before entering into a contract.
Operating our website
We use information to operate, maintain, secure and improve our website and online store.
This may include:
- maintaining customer accounts;
- remembering items in your shopping basket;
- preventing fraudulent or malicious activity;
- maintaining website security;
- diagnosing technical problems; and
- improving the performance and usability of the website.
Depending on the particular processing, our lawful basis may be performance of a contract, legitimate interests, or another lawful basis required by law.
Customer service and enquiries
We use your information to respond to enquiries and provide customer support.
Our lawful basis will generally be legitimate interests or, where your enquiry relates to an existing or proposed contract, taking steps to enter into or perform that contract.
Legal and regulatory obligations
We may use and retain personal information where necessary to:
- comply with legal or regulatory obligations;
- maintain appropriate accounting and business records;
- deal with tax matters;
- respond to lawful requests from public authorities;
- establish, exercise or defend legal claims; and
- detect or prevent fraud or other unlawful activity.
The lawful basis for this processing may be legal obligation or legitimate interests, depending on the circumstances.
Business administration
We may use personal information for legitimate business purposes such as:
- accounting;
- auditing;
- managing suppliers and service providers;
- maintaining business records;
- protecting our systems and property;
- managing complaints;
- staff training where appropriate; and
- improving our services.
Where appropriate, we rely on our legitimate interests in operating and improving our business.
4. Direct marketing
We may occasionally send you information about our products, services, offers or promotions.
We will only send electronic direct marketing where we have a lawful basis to do so and where required by law, including the requirements of the Privacy and Electronic Communications Regulations (PECR).
Where consent is required, we will ask you to actively opt in.
In some circumstances, we may rely on the existing-customer “soft opt-in” rules for marketing similar products or services, provided that the legal requirements for doing so are met.
You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the message or by contacting us.
Unsubscribing from marketing will not prevent us from sending you important service communications relating to an order or transaction.
5. Cookies and similar technologies
Our website uses cookies and may use other technologies that store information on, or access information from, your device.
Some cookies are necessary for the website and online shop to function. For example, cookies may be needed to remember your shopping basket, maintain website security or enable checkout.
Other cookies or technologies may be used for purposes such as analytics, preferences or marketing, depending on the services operating on the website.
Where consent is legally required, we will ask for your consent before using non-essential cookies or similar technologies.
You can manage cookies through your browser settings and, where provided, through our website's cookie preferences.
A separate Cookie Policy may provide further information about the particular cookies and similar technologies used on our website.
6. Who do we share personal information with?
We may share personal information with trusted third parties where this is necessary for the purposes described in this Privacy Notice.
Depending on the circumstances, these may include:
Website and ecommerce providers
Our website is operated using BigCommerce. Information submitted through our online store may therefore be processed through the systems and services provided by BigCommerce.
BigCommerce provides the ecommerce infrastructure used to operate our online shop.
Payment service providers
We offer payment methods including PayPal and Google Pay.
When you choose PayPal or Google Pay at checkout, payment and transaction information may be processed by the relevant payment provider and its associated payment-processing infrastructure.
Depending on the payment method used, this may involve information such as:
- transaction details;
- payment amount;
- billing information;
- information required to authenticate or authorise the payment;
- information relating to the payment method selected; and
- information necessary to process refunds or resolve payment disputes.
We do not normally receive or store customers' full payment card details where these are processed directly by the relevant payment provider.
PayPal and Google Pay may process personal information in accordance with their own privacy notices and terms. You should review the relevant provider's privacy information if you want to understand how that provider handles your information.
Delivery and courier companies
We may provide your name, delivery address, telephone number and/or email address to the courier or delivery service responsible for delivering your order.
This enables your order to be delivered and may allow the courier to contact you about delivery.
Professional advisers and business service providers
We may share information with service providers who help us operate our business, including:
- accountants;
- auditors;
- IT and website service providers;
- professional advisers;
- legal advisers; and
- other suppliers providing services on our behalf.
These organisations will only receive information where reasonably necessary for the relevant service.
HMRC and other authorities
We may disclose personal information where required to comply with a legal obligation or lawful request from a public authority.
Fraud prevention and security
We may share information where reasonably necessary to detect, prevent or investigate fraud, crime, misuse of our website or other unlawful activity.
Sale or restructuring of the business
If our business or part of our business is sold, transferred, merged or reorganised, personal information may be transferred as part of that transaction where legally permitted.
7. Information obtained from third parties
In some circumstances, personal information may be provided to us by another organisation.
For example, if an order is placed through a third-party marketplace or sales channel through which we sell our products, that organisation may provide us with the information necessary to fulfil the order.
Where this happens, we will use the information for the purposes described in this Privacy Notice and provide any additional privacy information required by law.
8. International transfers
Some of our service providers or technology providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are in place where required.
These safeguards may include an adequacy decision, approved contractual safeguards or another lawful transfer mechanism.
9. How long do we keep personal information?
We do not keep personal information indefinitely simply because we have collected it.
We retain information for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:
- fulfil and keep records of orders;
- meet accounting and tax requirements;
- deal with complaints or disputes;
- establish or defend legal claims;
- prevent fraud; and
- comply with other legal or regulatory obligations.
Different types of information may therefore be retained for different periods.
For example, transaction and accounting records may need to be retained for a period required by tax and accounting legislation.
When personal information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it in accordance with our data retention procedures.
We will periodically review information that we hold to determine whether it is still required.
10. How do we protect your information?
We take reasonable technical and organisational measures to protect personal information against:
- unauthorised access;
- accidental loss;
- destruction;
- alteration;
- disclosure; and
- other unlawful or unauthorised processing.
Access to personal information is restricted to people and organisations that reasonably need it for legitimate business purposes.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Your data protection rights
Depending on the circumstances and the applicable legal requirements, you may have the right to:
Access
You can ask for a copy of the personal information we hold about you.
Rectification
You can ask us to correct inaccurate or incomplete personal information.
Erasure
You can ask us to delete your personal information in certain circumstances.
This right is not absolute. For example, we may need to retain certain information to comply with legal obligations or establish or defend legal claims.
Restriction
You can ask us to restrict how we use your personal information in certain circumstances.
Objection
You may have the right to object to certain processing based on our legitimate interests.
You have an absolute right to object to direct marketing.
Data portability
In certain circumstances, you may have the right to receive personal information that you have provided to us in a structured, commonly used and machine-readable format, or ask us to transfer it to another organisation.
Withdraw consent
Where we rely on your consent to process personal information, you can withdraw that consent at any time.
Withdrawal of consent does not affect processing that took place before consent was withdrawn.
12. How to exercise your rights
If you wish to exercise any of your data protection rights, please contact us:
Email: sales@3fatpigs.com
Telephone: 028 4275 8315
You can also write to us at:
Beechwood Nurseries Limited
32 Greyabbey Road
Ballywalter
Co. Down
Northern Ireland
BT22 2NY
We may need to ask you for information to verify your identity before dealing with a request.
We will normally respond to valid requests within the period required by applicable data protection law.
13. Automated decision-making and profiling
We do not currently use your personal information to make decisions about you based solely on automated processing that produce legal or similarly significant effects.
We may use ordinary website analytics or similar technologies to understand how our website is used, subject to applicable cookie and data protection requirements.
14. Children's information
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can investigate and take appropriate action.
15. Third-party websites
Our website may contain links to other websites.
This Privacy Notice only applies to the 3 Fat Pigs website and our own processing of personal information.
If you follow a link to another website, you should read that website's privacy notice before providing personal information.
We are not responsible for the privacy practices of third-party websites.
16. Complaints
If you have concerns about how we have used your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.
You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent data protection regulator.
Information about making a complaint is available from the ICO.
17. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in:
- our business;
- the services we use;
- how we process personal information;
- legal or regulatory requirements; or
- our website.
The latest version will always be published on the 3 Fat Pigs website.
Where required by law, we will take appropriate steps to bring significant changes to your attention.
Version: 2.0
Last updated: 8 October 2026
18. Contact us
If you have any questions about this Privacy Notice or how we handle personal information, please contact:
Beechwood Nurseries Limited
32 Greyabbey Road
Ballywalter
Co. Down
Northern Ireland
BT22 2NY
Email: sales@3fatpigs.com
Telephone: 028 4275 8315
Website: 3fatpigs.co.uk