Privacy Policy

Last updated: 9 October 2026

1. Introduction

This Privacy Policy explains how Beechwood Nurseries Limited, trading as 3 Fat Pigs, collects, uses and protects information through our website, 3fatpigs.co.uk.

We operate an online horticultural business supplying plants, trees, hedging, shrubs, fruit trees, roses and related gardening products.

We are committed to protecting personal information and handling it in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

This Privacy Policy should be read alongside our Privacy Notice, which provides further information about your data protection rights, lawful bases for processing and data retention.

2. Who we are

Beechwood Nurseries Limited
32 Greyabbey Road
Ballywalter
Co. Down
Northern Ireland
BT22 2NY

Company number: NI618314
VAT number: 867 316 694

Email: sales@3fatpigs.com
Telephone: 028 4275 8315
Website: https://3fatpigs.co.uk

Beechwood Nurseries Limited is the data controller responsible for personal information processed in connection with our business and website.

3. Information we collect

We may collect the following information when you visit our website, place an order, create an account or contact us:

Name and contact details.
Billing and delivery addresses.
Email address and telephone number.
Products ordered and transaction details.
Payment status and payment method.
Delivery instructions.
Customer account information.
Enquiries, correspondence and customer-service records.
Returns, refunds and complaint information.

We may also collect technical information when you use our website, including:

IP address.
Browser and device information.
Operating system.
Pages visited and website interactions.
Referring website or advertising source.
Dates and times of visits.
Cookie identifiers and consent preferences.
Information relating to website security and fraud prevention.

The information collected depends on how you use the website and the technologies operating at the time.

4. How we use your information

We use personal information to:

Process and fulfil customer orders.
Facilitate payments and refunds.
Arrange delivery of products.
Maintain customer accounts.
Respond to enquiries.
Provide customer support.
Manage returns and complaints.
Maintain website functionality and security.
Prevent fraud and unauthorised activity.
Comply with accounting, tax and legal obligations.
Understand website performance.
Measure advertising effectiveness where legally permitted.
Send marketing communications where permitted by law.

We process personal information only where an appropriate lawful basis applies, including contractual necessity, legal obligation, legitimate interests or consent, depending on the purpose.

5. Our ecommerce platform

Our website operates using BigCommerce, which provides the infrastructure for our online shop.

BigCommerce supports functions including:

Product browsing.
Shopping baskets.
Customer accounts.
Checkout.
Order processing.
Order history.
Wish lists.
Website security.
Cookie-consent preferences.

Personal information submitted through our website may be processed through BigCommerce systems and its relevant service providers.

6. Payments

We offer payment methods including PayPal and Google Pay.

When you select one of these methods, payment-related information may be processed by the relevant payment provider and associated payment-processing services.

This may include:

Payment amount.
Transaction reference.
Billing details.
Payment authentication information.
Payment status.
Information needed to process refunds or disputes.

We do not normally receive or store full payment card credentials where these are handled directly by payment providers.

PayPal, Google and other organisations involved in processing a payment may have their own privacy notices explaining how they handle information.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to operate the online shop, maintain security, remember customer preferences and, where permitted, measure website use and advertising performance.

Cookies are small pieces of information stored on your device.

Our website uses different categories of cookies and related technologies.

Essential cookies

These support important functions such as:

Shopping baskets and checkout.
Customer sessions.
Website security.
Protection against fraudulent or automated activity.
Customer login.
Remembering cookie preferences.

Essential cookies may operate without consent where a relevant legal exception applies.

Analytics technologies

Our website uses Google Analytics 4 to understand website traffic and how visitors interact with the store.

Depending on consent settings, Google Analytics may process information about pages viewed, website interactions, device characteristics, browser information and other technical data.

Our website uses Google Consent Mode. This can allow limited measurement signals to be transmitted when analytics-cookie consent is denied, without storing ordinary Google Analytics cookies.

Advertising measurement technologies

Our website has integrations configured for Google Ads and Microsoft Advertising.

These technologies are intended to help measure the effectiveness of advertising and purchases made following advertising interactions.

Where enabled and permitted by the visitor's choices, advertising measurement may involve information such as:

Advertising interactions.
Purchase events.
Order value.
Transaction identifiers.
Browser or device information.
Relevant cookie or advertising identifiers.

Our Google Ads conversion configuration also contains functionality intended for enhanced conversion measurement using customer email information. Such information must only be used in accordance with applicable data protection and consent requirements.

We do not assume that every configured advertising script executes for every visitor or on every page.

8. Cookie consent and preferences

When you visit our website, you are presented with a cookie banner offering options to:

Accept all optional cookies.
Reject optional cookies.
Open Settings to manage preferences.

Your choice may be stored using cookies such as bc_consent and tracking-preferences.

We aim to respect visitors' choices concerning non-essential cookies and similar technologies.

Our checks have shown that ordinary Google Analytics cookies were not visible after optional cookies were rejected. Google Analytics also transmitted denied-consent signals during testing.

These checks do not establish that every third-party technology behaves identically on every page, particularly during checkout and purchase confirmation.

You can also manage or delete cookies using your browser settings. Blocking essential cookies may affect the operation of the website.

Further details about individual cookies, their purposes and retention periods may be provided in our separate Cookie Policy.

9. Google Analytics 4

We use Google Analytics 4, a website analytics service provided by Google.

Google Analytics helps us understand how visitors find and use our website, which pages are visited and how the website performs.

Our Google Analytics configuration uses Measurement ID G-H36Q5S9S7K.

Google Consent Mode is used to communicate consent choices to Google services.

Where analytics consent is denied, Google may receive limited cookieless measurement signals rather than using standard analytics cookies.

These signals may still contain technical information associated with a website request.

Where analytics cookies or other non-essential storage technologies require consent, we will seek that consent before using them.

10. Google Ads conversion measurement

Our website contains configured Google Ads purchase-conversion tracking.

This is intended to help us understand whether advertising results in purchases.

Depending on how the integration operates and the visitor's consent choices, relevant information may include:

Whether a purchase occurred.
Purchase value.
Currency.
Transaction reference.
Advertising attribution information.

The configuration also includes a customer-email field intended for Google Ads enhanced conversions.

Where enhanced conversion functionality is active, customer information may be processed for conversion measurement, subject to appropriate legal requirements and safeguards.

We do not use this policy to claim that enhanced conversions are successfully transmitted in every transaction.

11. Microsoft Advertising

Our website contains a configured Microsoft Advertising Universal Event Tracking (UET) integration.

This technology is intended to measure website visits and advertising conversions, including purchase events and associated revenue.

Depending on consent choices and where the tracking operates, Microsoft Advertising may process relevant technical, event and advertising information.

Our testing did not identify a request to Microsoft's UET tracking endpoint on the homepage after optional cookies were rejected.

However, purchase-related tracking may operate differently on checkout or order-confirmation pages.

12. Website security and Cloudflare

Our website uses Cloudflare-related security technology.

Cloudflare helps protect websites against malicious traffic, automated requests and other security threats.

During our website checks, Cloudflare-related cookies were observed, including:

_cf_bm
cf_clearance

These cookies may help identify automated traffic, maintain security checks and remember successful browser verification.

Security-related processing may involve IP addresses, browser information and technical request data.

13. Other website services

Our website may use additional services necessary for ecommerce operations, including delivery providers, IT support and payment-processing infrastructure.

We also identified a Google-related third-party integration in the store's conversion-tracking configuration. Its precise operation has not yet been fully verified.

We will review our privacy information when services are added, removed or materially changed.

14. Customer accounts

Customers may create accounts on our website.

Depending on available functionality, accounts may allow customers to:

Save delivery addresses.
View previous orders.
Track orders.
Manage account details.
Save products to wish lists.
Check out more quickly.

Account information is used to provide these features and manage customer transactions.

Customers should keep their login credentials confidential.

15. Marketing communications

We may send information about our products, offers or promotions where permitted by law.

Where consent is required, we will request it.

In certain circumstances, we may rely on the existing-customer soft opt-in for marketing similar products or services, provided the legal requirements are satisfied.

You may unsubscribe from marketing communications at any time.

Unsubscribing will not prevent us from sending necessary communications about existing orders, deliveries, refunds or customer-service matters.

16. Sharing information with third parties

We may share information with organisations involved in operating our website and business.

These may include:

BigCommerce.
PayPal.
Google and relevant Google payment, analytics or advertising services.
Microsoft Advertising.
Cloudflare.
Delivery and courier companies.
IT and website service providers.
Accountants and professional advisers.
Fraud-prevention and security providers.
Public authorities where legally required.

Information is shared only where there is an appropriate business or legal reason to do so.

Some providers may act as data processors on our behalf, while others may act as independent controllers for particular services.

We do not sell customer personal information to third parties.

17. International data transfers

Some technology providers and other service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection legislation and that appropriate safeguards are used where required.

These may include UK adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.

18. Data retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include periods necessary to:

Fulfil orders.
Maintain appropriate transaction records.
Comply with accounting and tax obligations.
Resolve complaints or disputes.
Establish or defend legal claims.
Meet other legal requirements.

Different categories of information may have different retention periods.

When information is no longer needed, we will delete, anonymise or securely dispose of it as appropriate.

19. Security of personal information

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, alteration, misuse or disclosure.

These measures include using appropriate website security services and restricting access to information where reasonably necessary.

No internet-based service can be guaranteed to be completely secure.

20. Your data protection rights

Depending on the circumstances, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion in certain circumstances.
Restrict certain processing.
Object to processing based on legitimate interests.
Object to direct marketing.
Request data portability where applicable.
Withdraw consent where processing relies on consent.

These rights are subject to applicable legal requirements and exceptions.

To exercise your rights, contact us using the details below.

21. Third-party websites

Our website may contain links to websites operated by other organisations.

Those websites have their own privacy practices and policies.

We recommend reviewing the privacy information of third-party websites before providing personal information.

22. Children's privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect children's personal information for marketing purposes.

If you believe that a child has provided personal information inappropriately, please contact us.

23. Complaints

If you have concerns about how we handle personal information, please contact us so that we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information about complaints is available at ico.org.uk.

24. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to:

Our business operations.
Website functionality.
Payment services.
Analytics or advertising integrations.
Cookie technology.
Legal requirements.
Data protection practices.

The latest version will be published on our website.

Version: 3.0
Last updated: 9 October 2026

25. Contact us

For questions about this Privacy Policy or our use of personal information, contact:

Beechwood Nurseries Limited
32 Greyabbey Road
Ballywalter
Co. Down
Northern Ireland
BT22 2NY

Email: sales@3fatpigs.com
Telephone: 028 4275 8315
Website: https://3fatpigs.co.uk